Shipping policy

Last Updated: October 25, 2026

At Leonor's Designs, we believe that finding clothing you love should be enjoyable from the moment you browse our collections to the day your order arrives.

Whether you've selected a stylish dress, a comfortable everyday outfit, or another piece from our women's clothing collection, we want you to know exactly what to expect from our shipping process.

This Shipping Policy explains where we deliver, how long orders take to process, our estimated delivery times, shipping costs, tracking information, and the assistance available if something goes wrong.

1. Shipping Destinations

Leonor's Designs currently ships within the United States only.

• Shipping Destination: United States

• Standard Shipping Cost: FREE

• Minimum Order Amount: No minimum purchase required

• International Shipping: Not available

We offer free standard shipping on all orders within the United States, regardless of the number of items purchased or the total order value.

There are no additional standard shipping charges at checkout.

2. Order Processing Time

We take care when preparing each clothing order to help ensure that customers receive the correct styles, sizes, colors, and quantities.

Our processing schedule is:

• Order Processing Time: 1–3 business days

• Business Days: Monday–Saturday

• Order Cutoff Time: 5:00 PM

• Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)

Orders placed before 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) on a business day generally begin processing that day.

Orders placed after the cutoff time or on Sunday begin processing on the next business day.

Business days are Monday through Saturday. Sunday is not counted as a business day.

During processing, our team may verify order details, confirm available product variations, prepare clothing items, and arrange secure packaging.

3. Estimated Shipping and Delivery Time

Our standard shipping estimates are:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	4–7 business days
Total Estimated Delivery	5–10 business days

The total estimated delivery time includes both order processing and shipping transit.

These estimates apply to standard deliveries within the United States.

Delivery times are estimates rather than guaranteed arrival dates. Occasionally, transportation disruptions, severe weather, carrier service interruptions, or other circumstances beyond our reasonable control may affect delivery.

US public holidays may also affect carrier collections, transportation, and delivery schedules.

If we become aware of a significant delay affecting an order, we will make reasonable efforts to assist the customer.

4. Shipping Carriers

We use established delivery providers to transport orders across the United States.

Depending on the destination, product, and shipping requirements, our carriers may include:

• USPS — United States Postal Service

• UPS — United Parcel Service

• FedEx

We may also use another reliable shipping provider when appropriate.

The selected carrier may vary between orders, but standard shipping remains free for customers.

5. Packaging and Order Preparation

Women's clothing requires appropriate handling to help products arrive clean and in good condition.

We aim to prepare orders carefully, checking relevant details such as:

• Product style and quantity

• Selected size and color

• Shipping address and contact details

• Suitable protective packaging

Orders containing multiple products may occasionally arrive in separate shipments.

If an order is divided into more than one package, customers will not be charged additional standard shipping fees.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available from the shipping provider.

You can use your tracking number to follow the progress of your delivery.

Please allow time for the carrier to receive the package and update its tracking system.

If you cannot locate your tracking information or need help understanding a shipment update, contact us at support@leonorsdesigns.shop.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Please check:

• Full recipient name

• Street address and apartment or unit number

• City and state

• ZIP code

• Contact email and telephone number

If you discover an address error after placing your order, contact us as quickly as possible.

We will attempt to make corrections before the package is dispatched.

Once an order has entered the carrier's delivery network, changes may no longer be possible.

If a package is returned due to incorrect information provided by the customer, we will contact the customer to discuss the available options and any applicable additional shipping charges before proceeding.

8. Damaged, Defective, or Incorrect Items

We want every customer to receive the clothing they ordered in the condition described on our website.

If a product arrives damaged, defective, or incorrect, please contact us promptly at support@leonorsdesigns.shop.

Include:

1. Your order number.

2. A description of the problem.

3. Clear photographs of the affected clothing item.

4. Photographs of the packaging or shipping label, when relevant.

For example, contact us if you receive the wrong dress size, an incorrect color, a damaged garment, or a product with a manufacturing defect.

After reviewing the issue, we will offer an appropriate resolution, which may include a replacement, exchange, or refund.

Leonor's Designs covers return shipping costs when the return is required because an item arrived damaged, defective, or incorrect due to our error.

For further information, review our Return & Refund Policy.

9. Lost, Missing, or Delayed Packages

If your order has not arrived within the expected delivery period, please contact us with your order number and tracking information.

We will review the shipping status and, when necessary, assist with a carrier investigation.

If a package is marked as delivered but cannot be found, we recommend first checking your mailbox, entrance, delivery area, building reception, and household members.

When a package is confirmed lost in transit, we will work toward an appropriate resolution, including replacement or refund where required.

Customers will not be charged for a confirmed carrier-related loss for which Leonor's Designs is responsible.

10. Order Cancellations and Changes

We understand that you may occasionally need to change your mind or correct an order.

Cancellation requests are accepted before the order has been dispatched.

To request a cancellation or change, email support@leonorsdesigns.shop as soon as possible and include your order number.

We will review the order's processing status and confirm whether the requested change is possible.

Once an order has been shipped, cancellation cannot be guaranteed.

If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

Any payment collected for a successfully canceled order will be returned through the appropriate original payment method.

11. Shipping Policy Updates

We may update this Shipping Policy when our shipping services, fulfillment arrangements, or operational procedures change.

Revisions will be published on this page with an updated effective date.

Changes will not remove consumer rights or obligations that apply to orders already placed.

12. Contact Information

For questions about shipping costs, order processing, delivery times, tracking, or package issues, please contact us.

Store Name: Leonor's Designs

Website: https://leonorsdesigns.shop/

Email: support@leonorsdesigns.shop

Phone: +1 760-336-0526

Business Address: 541 Main St, El Centro, CA 92243, United States

Business Hours:

• Monday–Friday: 12:30 PM–7:00 PM

• Saturday: 12:00 PM–5:30 PM

• Sunday: Closed

Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)

You can also reach us through our Contact Us page.

Thank you for shopping at Leonor's Designs. We appreciate the opportunity to bring style and comfort to your wardrobe.