FAQs

Welcome to Leonor's Designs!

We've gathered answers to common questions about our women's clothing, shipping, payments, returns, exchanges, and customer support.

If you need additional help, please contact support@leonorsdesigns.shop.

1. What does Leonor's Designs sell?

Leonor's Designs is a women's clothing retailer offering fashion products through our online store.

Our available collections may include dresses, tops, blouses, casual clothing, and other women's apparel.

Visit our Shop All Products collection to see our current selection.

2. Where is Leonor's Designs located?

Our listed business address is:

541 Main St, El Centro, CA 92243, United States

Our online store is available at https://leonorsdesigns.shop/.

3. Which countries do you ship to?

We currently ship within the United States only.

International shipping is not available.

4. Is shipping free?

Yes. We offer free standard shipping on all orders within the United States.

There is no minimum purchase requirement.

5. How long does shipping take?

Our standard estimates are:

Processing Time: 1–3 business days
Transit Time: 4–7 business days
Total Estimated Delivery: 5–10 business days

Business days are Monday–Saturday.

Sunday is not included in business-day calculations. Carrier schedules, weather, and US public holidays may affect delivery estimates.

6. What is your order cutoff time?

Our order cutoff time is 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

Orders placed after the cutoff begin processing on the next business day.

7. Which carriers do you use?

We may use:

USPS
UPS
FedEx

The selected carrier depends on the shipment and destination.

8. How can I track my order?

After your order is dispatched, we will send a shipping confirmation email with tracking information when available.

You can use your tracking number through the relevant carrier's tracking service.

If you need assistance locating your shipment, email support@leonorsdesigns.shop.

9. Can I change or cancel an order?

Yes, cancellation requests are accepted before dispatch.

Please contact us as quickly as possible and include your order number.

Once an order has shipped, cancellation cannot be guaranteed.

10. What payment methods do you accept?

The available payment methods are displayed during checkout.

Accepted options depend on our active checkout configuration and payment provider.

Customers can see the payment options available for their order before confirming payment.

For further information, read our Payment Policy.

11. Are prices displayed in US dollars?

Yes. Our website displays prices in United States Dollars (USD).

Any applicable sales tax is displayed at checkout.

12. Can I return an item?

Yes. We accept return requests within 30 business days after delivery.

For standard returns, clothing should be unused, unworn, unwashed, and in its original condition.

13. Do you accept exchanges?

Yes, exchanges are accepted.

You may request an exchange for another available size, color, or clothing style within the 30-business-day return window.

Exchanges depend on availability and the return condition of the original item.

14. How long do refunds take?

Approved refunds are processed within 10 business days after return inspection and approval.

Funds are normally returned to the original payment method.

Your payment provider may require additional time to reflect the refund.

15. Do you charge restocking fees?

No. We do not charge restocking fees.

Our restocking fee is $0.00.

16. Who pays return shipping?

Leonor's Designs pays return shipping when a product arrives:

Damaged
Defective
Incorrect due to our error

For standard returns due to personal preference, such as ordering the wrong size or changing your mind, the customer pays the applicable return shipping cost.

17. How do I get a return label?

First, contact support@leonorsdesigns.shop to request a return.

After your request is reviewed, our team will provide the relevant shipping instructions and return label arrangement.

When a label is provided electronically, you can download it, print it, and attach it to your return package.

18. What if my clothing arrives damaged or incorrect?

Please email our support team with your order number, a description of the issue, and clear photographs where possible.

We will review the concern and offer an appropriate replacement, exchange, or refund.

19. How can I choose the correct clothing size?

Review the measurements and size information provided on the relevant product page before placing your order.

Sizes may vary between clothing styles.

If you need clarification about a product's available measurements, contact our support team before purchasing.

20. Do you offer international shipping?

No. We currently accept orders for delivery within the United States only.

21. What if my package is delayed or missing?

We will review the shipment and help investigate the issue with the relevant carrier when necessary.

22. When is customer support available?

Our business hours are:

Monday–Friday: 12:30 PM–7:00 PM
Saturday: 12:00 PM–5:30 PM
Sunday: Closed

Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)

23. How can I contact Leonor's Designs?

Email: support@leonorsdesigns.shop

Phone: +1 760-336-0526

Business Address: 541 Main St, El Centro, CA 92243, United States

You can also visit our Contact Us page.

24. Where can I read your store policies?

You can review:

Thank you for shopping with Leonor's Designs. We hope you enjoy finding clothing that suits your style.